Terms & Conditions for Consumers – CPS Capsule Services

Terms and Conditions

For Cards:

Collectible Protection Services is currently only grading regular sized trading cards (2.5×3.5 inches) ranging from 35pt to 180pt; any oversized cards such as booklets or cards exceeding the thickness of 180pt cannot be graded at this time and sports card submissions are not currently accepted. Cards must be sent in protective holders (i.e., top loaders, penny sleeves, one touches, etc.) when being shipped.

For Comics:

Collectible Protection Services is currently only grading regular sized comic books (US sized, silver age onwards, 64 pages or less); any oversized comic books exceeding these characteristics cannot be graded at this time. Comic books must be sent in protective holders (i.e., top loaders, bag and board, etc.) when being shipped.

Collectible Protection Services will not be held responsible for any damages incurred through the mail. Any supplies used to ship the items to Collectible Protection Services will not be returned.

Collectible Protection Services will accept slabbed cards, however, while we will ensure to take every precaution when opening the case to avoid potential damage, we will not accept any responsibility should damage occur.

All grades are determined by our grading team and are final.

The Service Type selected will commence the day after the item has been received at our office (not when delivered to our address or when cards are dropped off/shipped to our retail partners). Any general service delays will be posted on our website.

Service Type is calculated in BUSINESS DAYS. Monday-Friday (minus Statutory holidays) are considered business days and will be counted towards the Service Type selected.

For any orders exceeding 75 items please email or call to verify Service Type availability. Failure to contact us prior to shipping your order will result in delays to your Service Type selected.

Collectible Protection Services will primarily use UPS, but may use a similar carrier at its discretion. Large orders exceeding 66lbs may incur additional shipping charges not covered by our flat rates.

All shipments must include copies of the submission form(s) for the item in the same package with the order.

Please correct any errors made in the process of filling out the Collectible Protection Services Submission Form with a single line through the error and initials above. Failure to neatly and accurately complete the Collectible Protection Services Submission Form can result in delays on the service turnaround time selected. Collectible Protection Services will contact the customer via phone or email using the contact information provided to clarify any issues and the service selected will not commence until the issues have been resolved. If there are any questions regarding the form, please contact us through email at info@cpscapsule.com

Any discrepancies between this submission form and the items received will be followed up with a phone call or email using the contact information provided. The package as whole will not be graded and the service time will not commence until the customer has responded to CPS and the issue has been resolved. If a discrepancy occurs and cannot be resolved, your items will be returned, ungraded.

CPS accepts no responsibility for items lost or damaged by carriers. Return shipping includes a maximum value of $100. You may purchase additional insurance coverage at an extra cost. In all cases, any claims of loss, regardless of how they occur, should be addressed to the carrier. You agree to hold harmless CPS and its partners for any damage or loss, however incurred.

Please contact CPS for additional costs that may be incurred for items with a signature.

Collectible Protection Services does not authenticate any items. Any items where the grader determines that there are clear signs of tampering/trimming, counterfeiting/unauthorized reprints or altering of any kind beyond professional restoration will be returned ungraded with the full fee still being charged.

We are currently accepting Visa, MasterCard, PayPal and EMT as methods of payment. Service time will not commence until payment has been received in full.

The declared value given by the customer will be used for informational purposes only and to determine the additional shipping insurance rate required. Those who elect not to insure up to the full declared value may only receive the insured amount covered for any lost or damaged packages/slabs. Any determination of value for lost or damaged packages is at the sole discretion of the carrier and not the responsibility nor under the control of CPS.

Collectible Protection Services uses the utmost care to complete the grading process. Any disputes may only be applied to typographical label errors. CPS will allow up to 2 weeks after receiving the package to ensure the customer has reviewed their order. If there are any issues, please email CPS at info@cpscapsule.com

FOR AUTHORIZED DEALERS:

By using this service, you agree to allow CPS to use non-personally identifying data from your submissions (including but not limited to videos and photographs of your items) royalty free, in perpetuity, worldwide, for the purposes of marketing its services. You also agree that your submissions will be included in the CPS registry with personally identifying information removed. You agree to hold CPS harmless for any typographical errors in the registry, submissions or in its promotional materials.

Collectible Protection Services is not liable whatsoever for any damage caused to the items received, when not in the care or control of Collectible Protection Services

In all cases, you agree that your sole remedy with CPS, regardless of any damages or losses however incurred, will be arbitration subject to the laws and jurisdiction of the Province of Ontario, and aggregated damages will be limited to submission fees.

All shipments MUST be mailed to the following address:

CPS – Collectible Protection Services

8-611 Wonderland Road North

P.M.B. 125

London, Ontario

N6H 1T6

(519) 914-2685

info@cpscapsule.com

By using this service and its related websites and apps, you agree to be bound by the most recent version of these Terms and conditions.